 This is one of the most important cog in the wheel which can help you by supporting, maintaining andenhancing the performance of all the applications,database & network requirements. This vertical will help you by seamlessly transitioning the supportfor your existing applications and maintaining your databases in good health for optimalperformance of the applications being used by your organization. Some of the high level services offered are:
- Tier 3 data centre with adequate rack capacity for hosting applications
- 24 x 7 NOC for Data centre
- Network, Server, Database & Storage Management
- Remote Infrastructure Management Support (RIMS)
- Performance tuning of database for enhanced speed for e-biz suite
- IT Security management
- Facilities Management
Just to give you an idea of the scale of operations being handled under this vertical, few facts have
been listed below:
- Managing around 500 network devices, which corresponds to handling of around 165 Mbps of total bandwidth across India
- Designed, deployed and managing around 160 kms of fiber network
- Pursuing ISMS (ISO 27001:2005) certification by Q3 fy’10
- Managing 25 Tb of heterogeneous storage
- Average network availability of 99.5%
- 24 x 7 Centralized service desk for handling customer complaints related to IT management from approx 8000 users spread across India & abroad Handling 5k calls per month, scalable up to 20k per month
- Optimizing infra capacity using Virtualizations
- Data centre migration with minimum downtime
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